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Products are eligible for return within 14 days of the delivery date. To qualify for a return, the product must be in its original packaging, unused, unopen...

Please be informed that at Nutrabay.com, we do not have any 3rd party sellers. This means that 100% of the products listed on our website are fulfilled dir...

We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most brands/ official importers, so you should not wo...

To initiate a return, we request you to email us using the contact us form on the help center page with details of the issue and relevant images/videos to s...

Once your return request is approved, a courier partner will be assigned to pick up your product, and you will receive further instructions on how to procee...

Upon receiving and inspecting the returned product, we will process your refund within 3 business days. Refunds will be issued to the original payment meth...

Locate the item from My Orders. You can view the Return / Refund status.

In a rare case where you find the shipping box damaged/tampered with or without the NUTRABAY branded tape, please reject it at the time of delivery (includi...

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of the order being complete so...

We issue refunds within three business days of approving the refund. Once initiated on our end, your bank can take up to 7 business days to process and refl...